Bad Backs Store
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Delivery & Shipping
Bad Backs Shipping Information
Freight is calculated on the total weight of the products ordered to the country destination nominated, whether Nationally or Internationally. Depending on the size of your order, this is either a metric weight or a cubic weight.
We endeavour to despatch your goods from our warehouse within 1 to 2 working days of receiving your order. Deliveries leave our warehouse daily (Monday to Friday). Orders need to be placed by 11am on these days in order for them to go out the same day.
We use Australia Post for shipping almost all of our parcels, both within Australia and internationally. Australia Post provide a reliable and prompt service. The eparcel system used within Australia, enables us to track your parcel throughout Australia. A signature will be required for confirmation of delivery. If no one is home at the time of delivery, a notification card will be left in your post box. Your parcel will then be taken to your closest post office awaiting collection.
You may provide alternate delivery instructions at the time of purchase (i.e. 'Please leave at door', or 'Ask for John at reception'). However, Australia Post will not leave a parcel unsigned unless requested prior to delivery. Australia Post and Bad Backs cannot be held responsible for parcels left unsigned.
For our larger items, we use Hunter Express courier service. They also provide a very high quality and prompt service all over Australia. A signature will be required for confirmation of delivery. If there is no one to receive the parcel, Hunter Express will leave a card for you to ring their local depot to arrange a suitable time for re-delivery at a later date.
The average delivery times after despatch from our warehouse in Victoria (Australia) are as follows:
Some items are custom made and require a longer delivery time. These extended times will be included on the full product description page.
Christmas Delivery
Bad Backs will be operating normal trading hours over the Christmas holiday period. Orders placed online after 12pm noon December 23nd 2011 will be shipped on Wednesday December 28th 2011. Orders placed online over the holiday period may experience a shipping delay due to an increased volume of orders being shipped via Australia Post & Hunter Express.
Please allow a minimum of 3 days on top of the estimated delivery times below over the holiday period.
Delivery Times
| Delivery to capital cities in Australia: | Estimated Delivery Times |
| Melbourne, Sydney, Adelaide, Canberra | within 1-2 working days |
| Brisbane | within 2-3 working days |
| Hobart | within 3 working days |
| Perth | within 3-5 working days |
| Regional areas of VIC, NSW, SA, QLD, TAS | within 3-4 working days |
| Western Australia | within 5 working days |
| Northern Territory | within 7 working days |
| Norfolk Island | up to 6 weeks |
| International Deliveries: | |
| New Zealand | within 4-5 working days |
| Asia | within 4-6 working days |
| North America | within 7 – 10 working days |
| South American | within 7 – 10 working days |
| United Kingdom & Europe | within 9-11 working days |
Free Shipping Items
All free shipping offers apply to delivery addresses in Australia Only.
Bad Backs Parcel Tracking
If your item was delivered via Australia Post, please visit http://www.auspost.com.au/track/ and enter the consignment number provided in your shipping email.
If your item was delivered via Hunter Express, please visit http://hunterexpress.com.au/huntermel.html and enter the consignment number in your shipping email.
If you are a registered Bad Backs customer, you can track your order at: http://www.badbacks.com.au/member/account.
If not, you can track the status of any future orders by registering for FREE at http://www.badbacks.com.au/member/account/register.
